Legal

Terms of Service

Last updated: 8 October 2026

1. Who we are

SaAHa is operated by Vanshikara Solutions Private Limited, M201, Pbel City, Appa Junction, Hyderabad 500091, Telangana, India (“SaAHa”, “we”, “us”). These terms form a binding agreement between you and us. By creating an account or using the SaAHa app or website, you agree to them and to our Privacy Policy. If you do not agree, please do not use SaAHa.

2. What SaAHa does

SaAHa is a marketplace that connects fans with celebrities for scheduled, one-to-one video calls. Celebrities list their services, set their own prices and publish their availability. Fans book and pay for a slot. We provide the platform, the payment flow, the calling infrastructure and safety tools. We are not a party to the conversation on a call, and we do not employ, represent or act as an agent for the celebrities on the platform.

3. Eligibility

You must be 18 or older to use SaAHa. We confirm your age from the date of birth you give at sign-up and do not open accounts for anyone younger. You must give accurate, complete details and keep them up to date. Giving false details, including a false date of birth, is a breach of these terms and may lead to your account being closed.

4. Your account

• Every account is tied to a verified mobile number. You can also sign in with Google, or with an email address and password if you add them.
• Before sensitive actions, such as deleting your account or changing your payout details, we may ask you to sign in again to confirm it is you.
• You can turn on App Lock to require your fingerprint, face or device PIN when the app opens. It is optional.
• You are responsible for keeping access to your account and device secure, and for activity on your account. Tell us promptly at admin@vanshikara.com if you think someone else has used it.
• You choose whether to join as a fan or as a celebrity when you sign up, and that choice is permanent. If you need the other type of account, you will need to create a separate one.

5. Bookings, prices and GST

• Each celebrity sets the services they offer, the length of each call and its price.
• The listed price does not include GST. 18% GST is added on top at checkout, and you see the full amount before you pay. Our platform fee is taken from the celebrity's share and is never added to what you pay.
• The total is calculated on our servers, not on your phone, so you are always charged exactly the listed price plus GST. If a price changes while you are checking out, we will ask you to review the new price before paying.
• You must include a short message to the celebrity (up to 500 characters) when you book. Some services also let you add a recipient's name, an occasion or a topic.
• You pay when you book, but a booking is a request until the celebrity accepts it. The celebrity can accept or decline at any time before the start time. If they decline, or have not accepted by the start time, the request expires and you are refunded in full.
• If the slot you chose is taken by someone else while you are paying, your payment is refunded automatically.
• Payments are processed by Razorpay. We never receive or store your card, UPI or banking credentials.
• You can download a payment receipt for each booking from the app.

6. Cancelling, rescheduling and refunds

• Fans can cancel or reschedule a booking only while its start time is at least 24 hours away. A rescheduled booking goes back to the celebrity to accept again.
• Within 24 hours of the start time, a fan cannot cancel or reschedule. This also applies to bookings made less than 24 hours before the call, so please book only if you are sure you can attend.
• Celebrities can decline a request at any time before its start time, and can cancel a confirmed booking only while its start time is at least 24 hours away.
• Refunds are always for the full amount paid, including GST. We do not charge cancellation fees and do not make partial refunds.

What happens to your payment depends on how the booking ends:

• Celebrity declines, does not respond in time, or cancels: full refund.
• Fan cancels at least 24 hours ahead: full refund.
• Celebrity does not join the call: full refund.
• Neither party joins: full refund.
• Fan does not join the call: no refund. The celebrity kept the time free, so the booking counts as completed and the celebrity is paid.
• Both parties join: the booking is completed. A call ended early for safety reasons is covered in section 8.

Refunds are sent to your original payment method as soon as a booking ends in one of the refundable states above. Your bank or payment provider then takes its own time to credit you, typically 5 to 7 working days, which is outside our control.

7. Joining a call

• You can join from 5 minutes before the scheduled start, and rejoin if you drop out, until the slot ends. The call ends automatically when the booked time is up.
• Calls need camera and microphone access and a stable internet connection.
• SaAHa does not record calls. You must not record, screenshot or otherwise capture a call, or any part of it.
• While a call is on screen, the app asks your phone's operating system to block screenshots and screen recording. On iPhone and iPad you are also warned if a capture is attempted. These protections are provided by the operating system and are not absolute, and trying to get around them is a breach of these terms.

8. Safety monitoring on calls

To protect both people on a call, the SaAHa app uses automated, on-device technology to check the other participant's video for nudity and sexually explicit content. By using SaAHa for calls, you agree to this monitoring.

• The check runs on each phone, roughly once per second, and only looks at the video you receive, never your own. Images are analysed on the device and discarded straight away unless content is flagged. Calls are not recorded.
• If content is detected, the other person's video is hidden from you and you can choose to continue or end the call. The person whose video was flagged is told that it was flagged and reported.
• If the same content is detected again after you choose to continue, the call is ended automatically for both of you.
• Each time content is flagged, a single still image from that moment, together with the detection result, is sent securely to our safety team and a report is opened for our team to review.
• A call ended for safety reasons is not refunded automatically. We review every such call. Depending on what we find, we may refund the fan, withhold the celebrity's earnings for that booking, or take action under section 13.
• Celebrity verification calls with our team are not monitored in this way.
• Automated detection can occasionally make mistakes. If you believe your video was flagged in error, contact admin@vanshikara.com and we will review it.

9. Becoming a celebrity, and getting paid

• Celebrity accounts are verified through a short, free video call with our team before they become bookable. We may decline an application at our discretion. If we do, you may submit one appeal, or book another verification call.
• You set your own services, prices and hours, and you decide which bookings to accept.
• For each completed booking you earn the service fee less our platform fee, currently 15% of the service fee. GST paid by the fan is not part of your earnings. We will give you notice in the app before changing the platform fee.
• To request a payout you must be a verified celebrity and have saved a bank account or UPI ID in the app. There is no minimum payout amount.
• Payouts are processed manually and normally within 2 working days of your request.
• You are responsible for your own income tax and any other taxes on what you earn, and for any registrations those taxes require.

10. NGO donations

• Celebrities may nominate an NGO from our list and choose a share of their earnings, from 0% to 100%, to donate automatically. The share is calculated on earnings after our platform fee. It is 0% unless you change it.
• You can also make a one-off donation from your available balance.
• Donations cannot be cancelled or reversed once made. We pass the full amount on to the NGO without deducting any fee.

11. How you must behave

You agree not to:

• harass, threaten, abuse, demean or sexually harass anyone, on a call or in a message;
• show nudity or sexual content on a call, or ask anyone else to;
• record, screenshot or redistribute a call, or any part of it;
• share sexual content involving minors, or any content that is illegal in India;
• use SaAHa for anything unlawful, or to ask for money, gifts, contact details or services outside the platform;
• impersonate anyone, or misrepresent who you are, particularly when applying as a celebrity;
• try to bypass payment, interfere with the service, or access data or accounts that are not yours.

Either person may leave a call that becomes abusive. You can report someone from the call screen or from the booking in the app, choosing a reason and adding a note if you wish. Reports are confidential: we do not tell the other person who reported them. When you report someone, you can also block them. A block stops either of you from making new bookings with the other; bookings already made are not affected. You can review and remove blocks under Settings. You can also contact us at admin@vanshikara.com.

12. Ratings and reviews

• After a call, the fan and the celebrity can each rate the other once, with optional written feedback. Ratings cannot be edited after they are submitted.
• Fans' star ratings of completed calls make up a celebrity's public average rating. Written feedback is seen only by the person it is about and by SaAHa.
• Ratings and feedback must be honest and must not contain personal details of anyone. We may remove content that breaches these terms.

13. Suspension and termination

We may suspend, restrict or close an account, with or without notice, if we reasonably believe it has breached these terms, poses a risk to other users, or where the law requires it. Where we do, we may cancel upcoming bookings and refund the fans affected, and we may withhold a celebrity's earnings from bookings connected to the breach. Otherwise, money owed in either direction will be settled.

14. Deleting your account

You can delete your account at any time from Profile → Settings → Delete account. When you do:

• all your upcoming bookings are cancelled and the fans refunded, including bookings less than 24 hours away;
• payouts you have already requested are still paid to the details on file;
• any available balance you have not requested as a payout is forfeited, so please request a payout before deleting your account;
• some records are kept, in anonymised form, where the law or the other person's records require it.

Full details of what is deleted and kept are here.

15. Availability of the service

We work to keep SaAHa available and reliable, but we do not promise that it will be uninterrupted or free of errors. Call quality depends on your device, your internet connection and services we do not control. We may change, suspend or withdraw features from time to time.

16. Liability

• SaAHa is provided “as is” and “as available”. To the extent the law allows, we make no promises about the service beyond those set out in these terms.
• Celebrities and fans are responsible for what they say and do on calls. We are not responsible for the conduct, statements or content of any user, although we will act on reports as described above.
• We are not liable for indirect or consequential loss, loss of profit, loss of data or loss of opportunity, or for failures caused by events beyond our reasonable control, including network or third-party service outages.
• To the extent the law allows, our total liability to you for any claim relating to a booking is limited to the amount you paid for that booking, and for any other claim to ₹1,000.
• You agree to indemnify us against claims, losses and costs arising from your breach of these terms or your misuse of SaAHa.
• Nothing in these terms limits any liability, or excludes any right you have, that cannot be limited or excluded under Indian law, including under the Consumer Protection Act, 2019.

17. Governing law, complaints and disputes

These terms are governed by the laws of India. Subject to any rights you have under consumer protection law, the courts at Hyderabad, Telangana have exclusive jurisdiction.

If you have a complaint, please contact admin@vanshikara.com first. If your concern is not resolved, you can escalate it to our Grievance Officer, whose details are in our Privacy Policy. We will acknowledge complaints within 24 hours and aim to resolve them within 15 days.

18. Notices and changes to these terms

We send service notices, such as booking updates and changes to these terms, as push notifications and to your in-app inbox. If we change these terms, we will update the date at the top and, where the change is significant, tell you in the app before it takes effect. Continuing to use SaAHa after that means you accept the updated terms.

19. Contact

admin@vanshikara.com
Vanshikara Solutions Private Limited, M201, Pbel City, Appa Junction, Hyderabad 500091, Telangana, India

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