Bookings

Cancellation and refunds

Applies to the SaAHa app for Android, iPhone and iPad. Last updated: 11 October 2026

Cancelling and rescheduling

• Fans can cancel or reschedule a booking only while its start time is at least 24 hours away. A rescheduled booking goes back to the celebrity to accept again.
• Within 24 hours of the start time, a fan cannot cancel or reschedule. This also applies to bookings made less than 24 hours before the call, so please book only if you are sure you can attend.
• Celebrities can decline a request at any time before its start time, and can cancel a confirmed booking only while its start time is at least 24 hours away.
• Refunds are always for the full amount paid, including GST. We do not charge cancellation fees and do not make partial refunds.

What happens to your payment depends on how the booking ends:

• Celebrity declines, does not respond in time, or cancels: full refund.
• Fan cancels at least 24 hours ahead: full refund.
• Celebrity does not join the call: full refund.
• Neither party joins: full refund.
• Fan does not join the call: no refund. The celebrity kept the time free, so the booking counts as completed and the celebrity is paid.
• Both parties join: the booking is completed. A call ended early for safety reasons is covered in section 8 of our Terms of Service.

Refunds are sent to your original payment method as soon as a booking ends in one of the refundable states above. Your bank or payment provider then takes its own time to credit you, typically 5 to 7 working days, which is outside our control.

Questions about a refund

Email admin@vanshikara.com with the booking date and the mobile number or email address on your account. These rules are section 6 of our Terms of Service.

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